If you are involved in a dispute with your builder, we know first-hand how difficult the situation can be. You’re not the first. Disputes occur between clients and their builder all the time for a variety of reasons. A client may complain to their builder because:
• The quality of work is unacceptable
• Building codes are not being followed
• Work they thought was included in the quote wasn’t completed
• Deadlines are not adhered to, creating stress for you
Once communication breaks down between two parties, an unbiased third party is needed to step in. BIAS has the right mix of building knowledge and expertise to objectively view the issues and can recommend solutions that will deliver a positive outcome.
Process
BIAS follows a procedure for every mediation project to ensure the investigation is thorough and works are completed to industry standards. BIAS IS ALL ABOUT ACHIEVING POSITIVE OUTCOMES FOR OUR CLIENTS.
1. Site visit to view, document and photograph work completed
Site visit to view, document and photograph work completed
2. Report prepared on necessary rectifications
Report prepared on necessary rectifications
3. Both parties presented with findings
3. Both parties presented with findings
4. BIAS inspects any new & rectified work
4. BIAS inspects any new & rectified work
5. If required BIAS prepares Building Commission complaint
5. If required BIAS prepares Building Commission complaint
If you are involved in a dispute with your builder and are unsure of the next step, contact Rod at BIAS on 0429 922 010 for a no obligation discussion or complete the form below and we’ll be in touch.